IQOS CARE PLUS is a service package for you to enjoy tailored support, coverage, and other additional benefits. It's time to enhance your IQOS experience.
Need support using your IQOS? How about some tips and tricks? Just ask your IQOS Coach. They’re ready to help.
Would you like help with your IQOS while travelling? Call our dedicated helpline for advice and assistance (+800 2559 2559).
IQOS CARE PLUS provides you with the comfort that even if you accidentally damage your IQOS you will get a replacement.

First to know
Be the first to know about IQOS customer support.

Care offers
IQOS CARE PLUS gives you access to offers that help you take better care of your device.

Rapid replacement
A quick replacement of your IQOS to ensure that you can always enjoy IQOS moments.

How to sign up

  • 1. Link your device with your account.
  • 2. Accept the terms and conditions.
IQOS Care Plus enrollment is currently unavailable. Please try again later.
Looking for some support?
Help is not far away. Visit our support section to learn how to use, charge, and clean your IQOS, and find useful tips. We also have troubleshooting advice for common issues.
Still have questions about IQOS?

We are here to help you across multiple channels

IQOS on Viber

Get in touch with IQOS support on Viber.
We will respond in 3 minutes.
Available from Monday to Saturday (9-21h) and on Sunday (10-18h).


IQOS Email Support

Send us your query.
We will respond in 60 minutes.
Available from Monday to Saturday (9-21h) and on Sunday (10-18h).




Full FAQs available here.


IQOS Phone Support

Want to speak to one of our IQOS support experts? No problem, call us at 0800 800 808.
Available from Monday to Saturday (9-21h) and on Sunday (10-18h).

Phone Support