Terms of use

The IQOS website is intended only for adults.

These Terms and Conditions govern your access and use of the IQOS website.

Please read carefully these Terms and Conditions before you start using the website, because in that way you get to know the contents and functioning of the IQOS website.

By your further use of IQOS website, you acknowledge that you are an adult and you agree and accept these Terms and Conditions.

By leaving your private data, and in accordance with the Privacy Notice, you agree that we can contact you to provide customer support, as well as to provide information and giving notices about the IQOS device that may be of interest to you or are in accordance with the expressed interests. You can withdraw your data by calling the number: 0800 800 808

Application of Terms and Conditions

These Terms and Conditions apply from 2017 until revocation by Philip Morris Operations a.d. Niš.

Warranties and disclaimers

Use of this website is your sole responsibility. Philip Morris Operations a.d. and third parties involved in creating the IQOS website are not responsible for any damage, losses, or any costs arising from the use, changes in the content of the IQOS website, or any other website. Also, the IQOS website is not responsible if the information on the website is inaccessible due to network disconnection or breakdowns, as well as causes which are beyond our control. This includes, but is not limited to damage caused by software viruses or failures resulting from misuse of the website content.

Intellectual property rights

Philip Morris International, i.e. Philip Morris Operations a.d. owns all copyrights and other intellectual property rights to texts and other materials on the IQOS website (including all information, images, text, design, video and audio materials). While browsing the IQOS website for non-commercial purposes, you can download content and/or send it to others, but it is necessary in these circumstances to indicate the copyright and other proprietary rights belonging to the company Philip Morris International. No part of this website may be sold or distributed for commercial gain, or modified or incorporated in other publications or websites. All trademarks and signs, as well as service marks displayed on the IQOS website belong to Philip Morris International and Philip Morris Operations a.d. It is forbidden to use any trademark or sign from this website. None of the content on the IQOS website should be construed as a licence to use any trademark.

If you want to use the IQOS website material for any purpose other than those specified in these Terms and Conditions, please send a request to: contact.rs@iqos.com.

Accuracy and access to IQOS website

We do not guarantee that the content of the website and/or the linked pages is complete or up to date, or that the website and/or linked pages will always be accessible and available.

We reserve the right to at any time modify or terminate the IQOS website, its content, as well as the right to change the Terms and Conditions, or to terminate access to the website without prior notice/announcement.


The IQOS website may use “Cookies” to optimise services. A “cookie” is a file made up of letters and numbers (usually), which the IQOS web server sends to a cookie folder on your computer hard drive browser. In this way, the IQOS website is able to establish a connection between the web server and web browser, all in order to present you a customised website according to your interests, and to better respond to your needs. Most browsers automatically accept cookies, but you can usually change your browser to prevent storage of cookies. We note that if you turn off cookies this will limit the service that we can provide, and may affect your experience as a visitor.