Welcome to IQOS Virtual Store. Welcome to the better digital user experience! 

Your IQOS zone is just one click away from all of you and our experts are closer to you than ever. In the bottom right corner of our website, you can find the button to start your journey with us. For the more sophisticated experience, we have decided to talk to you live and make personal contact - because that's what you deserve. 

Through our IQOS Virtual Store, you can talk to our agents and ask anything that might interest you. During the video call our experts show you all the IQOS devices, how to use them, how to maintain them, etc. Our experts will guide you through the first steps of the IQOS world. And for the complete experience, you can share files with agents, they can share screen and navigate you through the process, or you can simply chat with one of our dedicated IQOS experts.

This IQOS Virtual store allows the same experience as any other IQOS zone but from the comfort of your home. You can get familiar with IQOS or order your device through the "eyes" of our agents.

Our agents and our IQOS Virtual Store Every are available every working day and Saturday from 10 am to 10 pm, and if the agents are busy or you are trying to reach them outside the working hours, we added an option for you to schedule a call. 

Enjoy virtual IQOS experience. 


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More to discover with myIQOS​
Care you can count on.

Privileges to inspire you.​
Care you can count on
Access our personal coaches for support on how to get the best use from your IQOS. ​
Loyalty rewards
Earn points for member offers, device upgrades and exciting benefits.
Peace of mind
Accidental damage cover, rapid replacement and international assistance.
This product is not risk-free and delivers nicotine, which is addictive. For adult use only.​