Even easier Click & Collect in the Virtual Store

The IQOS zone is just a click away from you, and now you can visit the Virtual Store and, with the help of IQOS experts, simply order the desired product and then pick it up at the IQOS zone that suits you best.

The ordering process via the "Click & Collect" service in the Virtual Store is simple:

  • Visit the IQOS Virtual Store
  • Ask an IQOS specialist to order the desired products for you
  • Leave your information
  • You will receive an email notification within 24 hours that your order is ready
  • Your order is waiting for you at the selected location for the next 3 days

Every working day and Saturday from 10 am to 10 pm, our agents and our IQOS Virtual Store are at your disposal.

Remember, you can only pick up your order after you receive an email notification that the order is ready.


Enjoy the new IQOS digital experience.

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More to discover with myIQOS​
Care you can count on.

Privileges to inspire you.​
Care you can count on
Access our personal coaches for support on how to get the best use from your IQOS. ​
Loyalty rewards
Earn points for member offers, device upgrades and exciting benefits.
Peace of mind
Accidental damage cover, rapid replacement and international assistance.
This product is not risk-free and delivers nicotine, which is addictive. For adult use only.​