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IQOS 3 DUO
IQOS 3 DUO
IQOS 3
IQOS 3
IQOS 3 MULTI
IQOS 3 MULTI
IQOS 2.4 PLUS
IQOS 2.4 PLUS
IQOS 3 DUO
IQOS 3 DUO
IQOS 3
IQOS 3
IQOS 3 MULTI
IQOS 3 MULTI
IQOS 2.4 PLUS
IQOS 2.4 PLUS

Welcome to IQOS Care

Find a solution

Find a solution

We are here to help solve problems you are having with your IQOS.

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First steps with IQOS 3 DUO

First steps with IQOS 3 DUO

Using IQOS 3 DUO is easy. Learn how to use, clean, and charge your IQOS 3 DUO, and find quick tips.

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IQOS CARE PLUS

IQOS CARE PLUS

IQOS CARE PLUS is a service package for you to enjoy tailored support, coverage, and other additional benefits. It's time to enhance your IQOS experience

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Frequently Asked Questions about IQOS

IQOS DEVICES

Heat not Burn technology

FDA authorization for IQOS
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Still have questions about IQOS? We are here to help you across multiple channels
viber
viber
Get in touch with IQOS CARE TEAM on Viber. We will respond in within minutes. Available from Monday to Saturday (09:00h - 21:00h) and on Sunday (10:00h - 18:00h).
phone
Call
Want to speak to one of our IQOS CARE agents? No problem, call us at 0800800808, free of charge. Available from Monday to Saturday (09:00h - 21:00h) and on Sunday (10:00h - 18:00h).
e-mail
E-mail
Send us your query and we will respond within 24 hours.
faq
FAQ
Find the answer on the frequently asked questions.
facebook
Facebook
Talk to one of our IQOS CARE TEAM agents on Facebook. We will respond within minutes. Available from Monday to Saturday (09:00h - 21:00h) and on Sunday (10:00h - 18:00h).