FAQ | IQOS
Where can I find IQOS?
You can find the whole range of our products in IQOS stores. To find your nearest IQOS retail stockist, visit our STORE FINDER.
Who can I contact with questions?
Registration & Profile
Why should I register?
Only registered users receive personalized support after purchase, access to loyalty benefits, special offers, limited editions and full service support.
IQOS owners panel (survey)
Some of our registered users might be invited to participate in regular surveys. These surveys are ran by a research company, and if you have any questions or issues, easiest way to get support is to contact directly that company via the contact info you can find in the survey emails.
I no longer want to receive information related to your products.
How can I do that?
Repair & service
What should I do in case I have issues with my IQOS device?
If you have any questions on the usage of your IQOS device, please contact our IQOS contact center or visit one of our stores with an „IQOS Expert“ or the „After Service“. For information about location for device servicing, you need to go to Store locator and to turn on filter Device servicing.