Frequently Asked Question (FAQ)

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Get to know IQOS ILUMA

IQOS ILUMA Devices - How to use

SMARTCORE INDUCTION SYSTEM™

ILUMA Accessories

SERVICE AND SUPPORT

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IQOS DEVICES

DELIVERY METHOD AND PAYMENT TERMS

IQOS 2.4 PLUS

Heat not Burn technology

FDA authorization for IQOS

IQOS 3 DUO

IQOS 3

IQOS 3 MULTI

lil SOLID Ez

Tobacco Sticks Common Issues and Troubleshooting

How to Manage your IQOS user account

Track Order: How to Find IQOS Order Number and Check Order Status

Redeem, Combine and Troubleshoot IQOS Vouchers

How to Order an IQOS Device?

Register Your IQOS Device Guide

How to resolve the most common IQOS problems

This product is not risk-free and delivers nicotine, which is addictive. For adult use only.​