Notice and consent for personal data collection and processing


Notice and consent for personal data collection and processing


Data controller:   

Philip Morris Operations a.d. Niš (“PMOP“) Bulevar 12. Februara 74, 18000 Niš, Serbia



Purpose of the data collection and processing:


1.  Providing customer support to customers of tobacco heating systems and other devices intended for the consumption of nicotine-containing products;

2.  Informing customers about the functioning and properties of tobacco heating devices and other devices intended for the consumption of nicotine-containing products;

3.  Sending/receiving commercial offers related to the IQOS device and related products or to other devices marketed by the Data Controller;

4.  Informing customers about activities organized by PMOP or its business partners regarding the IQOS or other devices;

5.  Customer surveys;

6.  Providing evidence of compliance with the internal practices of PMOP as the product importer, which prohibit the sale of IQOS devices to minors.



Philip Morris Operations a.d. Niš is committed to respecting and protecting your privacy.

No information that you provide will be sold or sent to third parties contrary to your consent, or without your consent. 

You can request the deletion of your data from the database by submitting a request in writing or by calling the toll-free number: 0800 800 808. In the same way, you can revoke the consent stated below.



With this consent, I confirm that I:


•   Am an adult, i.e. older than 18;

•   Am a smoker, i.e. consumer of tobacco or other nicotine products;

•   Voluntarily provided data on my name and surname, gender, mobile phone, email address, date of birth, place of residence, etc. (hereinafter collectively: “Data”) and hereby give consent to Data processing in accordance with the processing purposes stated here and in accordance with the privacy notice published on our website;

•   Agree to be contacted by PMOP (or a PMOP-authorised service provider) via email, SMS, telephone or other means of communication for customer support, notification, and support related to the functioning of the IQOS and other devices, as well as to receive other information (commercial offers) in connection with the IQOS and other products, as well as for other purposes stated in this document;

•   Agree that PMOP shall record possible telephone conversations between me and IQOS Customer Service in order to achieve the stated purpose of processing and accompanying analytics, as well as to improve its services and protect its or customers’ legitimate interests;

•   Agree that PMOP, in accordance with the regulations of the Republic of Serbia, shall share the Data with its business partners or service providers in Serbia, as well as with affiliated companies under the control of Philip Morris International, including but not limited to Philip Morris Products S.A. Switzerland and PMI Service Center Europe Sp. z.o.o. Poland;

•   Agree that the PMOP or any of the above companies may use or transmit the Data to IPSOS, a research company from the UK, or any other market research agency engaged (as a data processor on behalf of and for PMOP or any of the related companies) for the purpose of surveys for market research, i.e. to determine customer satisfaction, which participation I can refuse free of charge and at any time;

•   Agree to receive various notifications and materials that PMOP considers may be of importance or interest to me;

•   Agree that PMOP shall establish a database, as well as a base for other notices, information and statements that I may give, use them for the purposes specified in this document, and store all this data at locations outside the Republic of Serbia, in accordance with regulations of the Republic of Serbia;

•   Am aware that I have the right to access personal data that PMOP collects about me under the conditions provided by law, the right to request a copy, correction, amendment, update or deletion, as well as the right to legal protection in case of processing against the law.