Welcome to IQOS Care

iqos first steps

First steps

Using IQOS is easy. Learn how to use, clean, and charge your IQOS, and find quick tips.

try iqos

Find a solution

Sometimes the solution is simple and easy. Let us help you solve potential problems with the IQOS device.


Virtual Store

Step into the IQOS world with one click.


Replacement policy and benefits

Find out everything about the device replacement and benefits it brings.



Get access to experiences, special services and much more with IQOS Club.


International assistance

If you need our support while you’re on holiday or travelling for work , we're only a call away. Call +41 215 478 888.


Trade in

Trade in your device for a discount on a new IQOS.

firmware upgrade

Firmware upgrade

Update your device in just a few minutes.

iqos coach

IQOS Expert

Start your IQOS experience with your IQOS Expert.

Got a question?​
Find the answer in our FAQs.

You need help? Contact us.
We are here to help you across multiple channels.​
Contact us on Viber.

Give us a free call on 0800 800 808.

Send us your query and we will respond within 24h on email.

Visit our Facebook page and chat with our expert.

Find answers to frequently asked questions. See FAQ.

Find an IQOS store here.

This product is not risk-free and delivers nicotine, which is addictive. For adult use only.​