Buy the devices
Buy accessories for lil SOLID Ez
First steps
Using IQOS is easy. Learn how to use, clean, and charge your IQOS, and find quick tips.
Find a solution
Sometimes the solution is simple and easy. Let us help you solve potential problems with the IQOS device.
Virtual Store
Step into the IQOS world with one click.
Replacement policy and benefits
Find out everything about the device replacement and benefits it brings.
IQOS app
Our apps allow you to stay connected, whichever device you're using.
International assistance
If you need our support while you’re on holiday or travelling for work, we're only a call away.
Trade in
Trade in your old device for IQOS ILUMA series with special discount.
IQOS app
Our apps allow you to stay connected, whichever device you're using.
IQOS Expert
Start your IQOS experience with your IQOS Expert.
Got a question?
Find the answer in our FAQs.
You need help? Contact us.
We are here to help you across multiple channels.
This product is not risk-free and delivers nicotine, which is addictive. For adult use only.