Your IQOS expert

Get to know IQOS with the help of an IQOS expert.
A little help to get you started
Discover the difference our team of IQOS experts can make as you switch from cigarettes to IQOS. From sharing tips to help you get started with your new device, to being on hand to answer your questions - IQOS expert is here to guide you and help you take the next step on your switching journey.
The proof is in the numbers
Our coaches have worked with thousands of smokers just like you. Their one-to-one service has helped lots of adults stop smoking and switch to IQOS. They're ready to help you too.
Ready to make the switch? ​
We are with you. With the help of an IQOS expert, you will get answers to your questions. An IQOS expert is just a click away from you.
IQOS Coach

How to register?

Step 1: Create an account.
Step 2: Register your device with your account. You can only register devices purchased in Sebia.
You need help? Contact us.
We are here to help you across multiple channels.​
Contact us on Viber.

Give us a free call on 0800 800 808.

Send us your query and we will respond within 24h on email.

Visit our Facebook page and chat with our expert.

Find answers to frequently asked questions. See FAQ.

Find an IQOS store here.

This product is not risk-free and delivers nicotine, which is addictive. For adult use only.​