Your first steps with IQOS ILUMA i ONE

How to use the new IQOS ILUMA i ONE

You have got your new IQOS ILUMA i ONE: Here’s how to use IQOS ILUMA i ONE for the first time.

1. Press and hold the ON/OFF button of your device for 4 seconds and then release; Your device Status Lights will turn ON slowly.

2. Before first use, fully charge your device for approx. 90 min following the enclosed Safety Warning & Instructions.

3. Slide to open the cap. Insert a SMARTCORE STICKTM up to the filter line, until the device vibrates and Light(s) pulse(s).

4. Preheating happens automatically after 1st vibration or by pressing the button for 1 second. The device is ready to use after the 2nd vibration.

5. During use, the Status lights will indicate the remaining time of your experiences. When the device vibrates and the light flash, you have 2 last puffs or 30sec left.

6. Once your experiences finished, remove the used SMARTCORE STICK™ and dispose as per Safety Warnings & Instructions.

7. Slide to close the cap.

Watch the tutorial to learn more on how to use your IQOS ILUMA i ONE.

How to charge your IQOS ILUMA i ONE

Follow these easy steps to ensure the optimal charging for your device:


1. Plug the AC Power Adaptor (sold separately) and cable to your device and then to a wall power outlet for 90 min for full charge.

2. During charging, the strip lights on the device will pulse.

3. If your device is fully discharged, the first light may take a few seconds to start blinking yellow. Once the device goes over 7% of charge, the color of the blinking light will change from yellow to white.

4. While charging, the status light blinks, indicating the level of the charge:

a. All 4 strip lights turn solid white: 100% charge level

b. 3 strip lights turn solid white: 75% charge level 

c. 2 strip light turn solid white: 50% charge level 

d. 1 strip light turn solid white: 25% charge level 


Watch the tutorial to learn more on how to charge IQOS ILUMA i ONE.

IQOS ILUMA i ONE Advanced features
FlexPuff
FlexPuff is a smart feature that can be managed in the IQOS App (it is activated by default on new device) and may extend your experience duration based on your usage pattern still within up to 6 minutes. Your device will automatically analyze the consumed volume of aerosol and might activate FlexPuff. If Flexpuff will be activated, then you will be granted with 4 extra puffs, that can be used within the remainder of the 6min. Activation and number of puffs depend on individual usage patterns, thus extended experience might not apply to all adult consumers and/or experiences. When the device vibrates and the light flash, you have 2 last puffs or 30sec left.
IQOS ILUMA i ONE Usage Tips

Inserting SMARTCORE STICKS™

Make sure you only use SMARTCORE STICKS™ with your IQOS ILUMA i ONE. They are single use, so ensure you do not reinsert a used one.

Keeping device charged

Charge your IQOS ILUMA i ONE with compatible AC Power Adaptor (sold separately) and cable daily.

Customize your device

Connect your IQOS ILUMA i ONE to the IQOS APP and customize your experience. Get notifications, tips and tutorials too.

IQOS ILUMA i ONE User Guide
That’s not all. There’s more useful information on our IQOS ILUMA i ONE User Guide.
This product is not risk-free and delivers nicotine, which is addictive. For adult use only.

Having issues?
Troubleshoot your IQOS ILUMA i ONE

You need help? Contact us.
We are here to help you across multiple channels.​
Contact us on Viber.

Give us a free call on 0800 800 808.

Send us your query and we will respond within 24h on email.

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Find answers to frequently asked questions. See FAQ.

Find an IQOS store Store locator.

IQOS ILUMA™ is designed to be used only with SMARTCORE STICKS™. Do not use IQOS ILUMA™ and SMARTCORE STICKS™ with previous IQOS™ generations, as this may cause damage to your device. Do not ingest or disassemble SMARTCORE STICKS™. This product contains a sharp metal part which can cause serious injury if swallowed. Keep out of reach of children. Visit
This product is not risk-free and delivers nicotine, which is addictive. For adult use only.