Your first steps with BONDS by IQOS

How to use BONDS by IQOS for the first time.

Unbox your device.

    - Carefully remove the BONDS by IQOS device from the packaging. You’ll also find the User Guide and Safety Warnings and Instructions.

    - Ensure you have a compatible charging cable, AC power adaptor, and ROUNDHEATTM sticks on hand. These are sold separately.

Charge the device.

    - Plug the device into a wall socket to charge, using compatible charging accessories.

    - A full charge takes about 120 minutes.

    - Once charged, insert the ROUNDHEATTM stick.

Start the experience.

    - Press the button for 2 seconds to start pre-heating. The device will vibrate and lights will pulse.

    - Give about 30 seconds for the device to pre-heat.

    - Take 1 puff only after the second vibration. It’s ready after the third vibration.

Note: ROUNDHEATTM sticks are not included in the device box. You need to buy ROUNDHEATTM sticks separately.  

Quick guide to get familiar with your BONDS by IQOS.

How to charge the device
How to use consumables
How to turn on the device
Device patterns & features
How to optimise experiences

How to charge BONDS by IQOS.

It takes about 120 minutes to fully charge your BONDS by IQOS. For optimal charging, avoid charging with a laptop or power bank and ensure the USB ports are clean.

To charge your device:

1. Connect the device to a wall socket using a compatible charging cable and AC power adaptor. At any given time, there's only 1 light flashing white. Any other lights will be solid.

2. Leave it to charge. At 100%, all white lights stay on for 3 seconds and then slowly fade out.

Note: The blinking light indicates the level of charge. As the charge level increases, more lights will blink. 

How to use ROUNDHEAT sticks.

Only ROUNDHEATTM sticks are compatible with your BONDS by IQOS.

How to use ROUNDHEATTM sticks:

Insert the stick up to the line. The filter must point outward.

1. Press the button for 2 seconds to start pre-heating, then wait next vibration.

2. After 2nd vibration, the device is ready to be used.

How to turn on the device.

Press the button for 4 seconds to turn on your BONDS by IQOS. The lights will ramp up, then display the battery status.

Note:

- Press the button for 4 seconds to turn off the device.

- Charging the device will automatically turn on the device.

BONDS by IQOS patterns and features.

- Pre-heating: BONDS by IQOS pre-heats for 25 seconds. While pre-heating, lights ramp up continuously. It’s ready after the second vibration.

- Cool down mode: After 3 consecutive experiences, the device will need about 4 minutes to cool down before starting another experience. While cooling, lights ramp up and down.

- Experience ending: To signal the last 30 seconds, BONDS by IQOS will vibrate once. The experience ends as soon as the lights turn off.

How to optimise experiences.

Your BONDS by IQOS is designed to provide up to 28 uses from a fully charged device.

Each experience lasts up to 5 minutes.

To get the most out of your experiences: 


- Give about 25 seconds for BONDS by IQOS to pre-heat. 

- The device is ready for use after the second vibration.

- Avoid moving the stick during an experience. 

Watch and learn.
Our video tutorials demonstrate your BONDS by IQOS features.
You’ll see how your BONDS by IQOS works for intuitive use and get to know what it’s telling you at a glance.
BONDS by IQOS user document.
Our BONDS by IQOS user documents are designed to help you understand and properly use your specific model.
You’ll learn about:

    - Component names and functions.

    - Optimal storage and usage.

    - Safety warnings and instructions.

    - Conformity coverage.

Download BONDS by IQOS user document.
Frequently asked questions
While it’s not strictly necessary to register your BONDS by IQOS device to get started, it is highly recommended because:

- Registered devices can be quickly identified and serviced, making the troubleshooting process faster and more efficient.
- It’s easy to check if your device is covered under warranty, crucial for replacements or repairs.
- You gain more personalised steps when using our online troubleshooting tool.
No, before using your BONDS by IQOS for the first time, it’s important to fully charge the device.
To charge your device:

1. Plug the device into a wall socket using a compatible AC power adaptor and charging cable.
2. Leave it to charge for 120 minutes, until all 4 LEDs are solid white.
Your BONDS by IQOS device is ready to be used for the first time when all 4 LEDs are solid white (100% charged).
To check the battery charge level, briefly press the power button.
For optimal charging:

1. Plug the device into a wall socket using a compatible AC power adaptor and charging cable.
2. Leave it to charge for about 130 minutes.
Your BONDS by IQOS device features a cool down mode, which is automatically triggered after 3 consecutive uses.
During cool down:

- The device takes 4 minutes to cool down.
- You won’t be able to start another experience until the 4-minute cool down period ends.
- Lights pulse up and down.
Your BONDS by IQOS device should turn on when you press the button for 4 seconds.
If your device does not turn on as expected, the battery may be depleted. Plug it in to charge using a compatible AC power adaptor and charging cable, until at least 1 light stays solid white (25%).
- You may be using your BONDS by IQOS device outside of the optimal operating temperature range (0-40°C). Give it time to cool down and use it indoors where it's cooler.
- You may have finished 3 consecutive experiences and now your device needs 4 minutes to cool down. Cool down mode is triggered automatically after 3 back-to-back uses. During cool down mode, all lights ramp up and down twice.
- If the plastic around the USB port is overheating, there may be dust or contamination in the USB port of your device or charging cable. Gently blow from a distance to clear any dust or debris.
Here’s what the lights mean on BONDS by IQOS:
- Yellow/orange light blinking 3 times: The battery is low (less than 25% charged).
- Red light blinking: There’s a device error, which a reset may fix. Press the button continuously for 10 seconds to reset the device.
- Red light blinking while plugged in to charge: BONDS by IQOS is charging too slowly. Ensure you’re using compatible charging accessories, and gently blow into the USB ports on all parts to clear any dust and debris.
The device may be turned off or the battery is fully depleted. Press the button for 4 seconds to turn it on or plug the device in to charge until at least 1 light stays solid white.
To ensure optimal charging: - Ensure you’re using compatible and undamaged charging accessories.
- Ensure the USB ports on all parts are clean.
- If the battery is fully depleted, it may take a few seconds for charging to start.
- Charging the device will automatically turn it on.
Here are some steps you can take:
1. Reset your device by pressing the ON/OFF button for 10 seconds.
2. Start online troubleshooting for guided steps to quickly resolve device issues.
3. Visit an IQOS Store where our experts offer device cleaning, software updates, and other technical support.

Need more support?

Get help with your BONDS by IQOS device via any of our self-service channels.

This product is not risk-free and delivers nicotine, which is addictive. For adult use only.