Self-diagnose your IQOS ILUMA ONE

Inserting tobacco stick

A tobacco stick may be broken in the device. Try using a toothpick to remove the part of the stick that remains in the device.

Why do I see the white lights progressively switching off during my experience?

This is the experience count down. When you feel another vibration and only one Light pulsing white, your IQOS experience is nearly over (30 sec or 2 puffs remaining). Slide to close the cap.


Press the IQOS ILUMA ONE button for 7 seconds, then release the button. All Status Lights will turn off, blink twice and turn on to confirm the reset.

Does the tobacco stick have lower areosol quality?

1. The IQOS ILUMATM Holder only needs to detect the presence of a SMARTCORE STICKTM in order to start an experience. A used stick will not be able to generate any substantial aerosol.

2. Ensure the tobacco stick was inserted correctly as per the user guide instructions.

3. Tobacco packs should not be stored in an environment which is too humid or too dry. Doing so can have an effect on the aerosol quality.

IQOS ILUMATM is designed to be used only with tobacco sticks specially designed for IQOS ILUMA devices. Do not use IQOS ILUMATM and tobacco sticks specially designed for IQOS ILUMA devices with previous IQOSTM generations, as this may cause damage to your device. Do not ingest or disassemble tobacco sticks specially designed for IQOS ILUMA devices. This product contains a sharp metal part which can cause serious injury if swallowed. Keep out of reach of children.See

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This product is not risk-free and delivers nicotine, which is addictive. For adult use only.​