30/01/2023
Virtual Store - Agents online
Agents live - world of benefits a click away from you
With every IQOS Virtual Store visit you can find the best choice for you.
Order devices and other products
Get 90-minutes delivery in all the major cities
Discover special offers
See device live and find out how to use it
Get support
How to visit Virtual Store and talk to agents?
Click on Virtual Store icon in the right corner.
If you would like us to call you on the phone, enter your phone number.
If you would like us to call you online within the chat, turn your microphone on, and wait for the call.
We respect your privacy. During the call, you will see the agent and the store but the agent can't see you.
If all are agents are unavailable at the moment, they will get back to you as soon as possible.
They liked our IQOS Virtual Store
Read about our visitor experience.
Satisfied with the device, professionalism and human relations of the staff. Best regards!
It's great :) I got the information I needed, it's very innovative and interactive. Very nice!
I've been using it for 4 years and I'm very satisfied.
More to discover with our Services and Privileges
Care you can count on.
Privileges to inspire you.
Privileges to inspire you.
Care you can count on
Access our expert coaches for support on how to get the best use from your IQOS device and learn more about heated tobacco.
Loyalty rewards
Earn points for member offers, heated tobacco device upgrades and exciting benefits.
Peace of mind
Accidental damage cover, rapid replacement and international assistance.
This product is not risk-free and delivers nicotine, which is addictive. For adult use only.