IQOS conformity.

Expert care and a convenient service experience.

IQOS conformity has got you covered.

We design and build IQOS with care. Every IQOS device comes with a 2-year IQOS conformity.
What's covered:
Device malfunction: We'll fix factory faults accuring during the conformity period.
Faulty components: We'll replace defective parts or materials.
Your remaining conformity will be transferred if you upgrade or gift your IQOS to another adult user.
What's not covered:
Normal wear and tear, such as scratches and dents, etc.
Accidental damage on your part.
Theft or loss of your IQOS device.
Support for non-genuine parts.
Explore rights related to the device.
Select your IQOS device model for a better overview and available support services.
This device is covered with:
2-year conformity.
International assistance (available in over 65 countries).
One replacement in case of accidental damage, only for the IQOS ILUMA i PRIME device.
User documents and useful links:
Got a device issue?
Start online troubleshooting to self-diagnose IQOS issues.
This device is covered with:
2-year device conformity.
International assistance (available in over 65 countries).
User documents and useful links:
Got a device issue?
Start online troubleshooting to self-diagnose IQOS issues.
This device is covered with:
2-year device conformity.
International assistance (available in over 65 countries).
User documents and useful links:
Got a device issue?
Start online troubleshooting to self-diagnose IQOS issues.
This device is covered with:
2-year device conformity.
International assistance (available in over 65 countries).
User documents and useful links:
Got a device issue?
Start online troubleshooting to self-diagnose IQOS issues.
This device is covered with:
2-year device conformity.
International assistance (available in over 65 countries).
User documents and useful links:
Got a device issue?
Start online troubleshooting to self-diagnose IQOS issues.
This device is covered with:
2-year device conformity.
International assistance (available in over 65 countries).
User documents and useful links:
Got a device issue?
Start online troubleshooting to self-diagnose IQOS issues.

Simple care tips for optimal device performance.

Explore our online resources for easy solutions to common device issues. A simple reset or firmware update may be all that's needed for optimal performance.

Try usage tips
Find helpful information for optimal device performance.
Self-diagnose
Solve device issues with online troubleshooting, available 24/7.
International assistance
With you on the go and available in over 65 countries.
Visit a store
Get in-person support at your nearest IQOS store.

Need more support?

Find solutions and answers through our customer support channels.
This product is not risk-free and delivers nicotine, which is addictive. For adult use only.