iqos 3

Your first steps with IQOS 3

Getting started with your IQOS 3

1. Tap the button on your IQOS 3 Pocket Charger to check your battery level. When you see the lights, it's ready to use. If your Pocket Charger doesn't power up, hold down the button for four seconds or plug your device into a power outlet using an IQOS AC adaptor and cable.
2. Open the Pocket Charger door, insert the Holder into the charger, then close. A flashing light at the top of your device will let you know it’s charging.
3. When it's ready to use, gently insert a tobacco stick, without twisting, into your Holder. Then press and hold the Holder button. One vibration and lights pulsing slowly means it’s getting ready. Two vibrations and both status lights on mean it's ready to use.
4. If your Holder light starts to fade, your IQOS 3 needs a charge. Remove the tobacco stick, and recharge using the IQOS AC adaptor and cable.

Charging your IQOS 3

1. Take out your used tobacco stick.
2. Put your IQOS 3 Holder in the Pocket Charger and close the door. The bar lights at the top will let you know the charge level. When you see a small light flash, your Holder is charging.
3. After a few minutes, the small light will stop flashing. Your Holder is now charged and ready to use.
4. When the battery lights on your Pocket Charger fade, plug it into a power outlet using your IQOS cable and AC power adaptor to recharge.

Cleaning your IQOS 3

  1. Take out your used tobacco stick.
  2. Put your IQOS 3 Holder in the Pocket Charger and close the door. The bar lights at the top will let you know the charge level. When you see a small light flash, your Holder is charging.
  3. After a few minutes, the small light will stop flashing. Your Holder is now charged and ready to use.
  4. When the battery lights on your Pocket Charger fade, plug it into a power outlet using your IQOS cable and AC power adaptor to recharge.

Tips from us, to you

iqos 3

Inserting your tobacco sticks correctly every time

Nobody wants a damaged device, that’s a given. So when inserting your tobacco stick into your IQOS 3 Holder, don't twist or force it in.

See tutorial
iqos 3

Keeping on top of your battery power

Charging your IQOS 3 Pocket Charger daily is the best way to make sure you're never without your IQOS device. Always use a wall outlet, and try charging it at the same time you charge your mobile phone.

See tutorial
iqos 3

Starting up your IQOS 3 device

Press and hold the button once, then release. Once the light stops flashing, it's ready to use. Pressing the button again may turn it off.

See tutorial

That’s not all. There’s more useful information in our IQOS 3 DUO User Guide.

Our IQOS 3 User Guide will let you delve deeper into how your device works and what it can do.
You need help? Contact us.
We are here to help you across multiple channels.​
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Give us a free call on 0800 800 808.

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Find answers to frequently asked questions. See FAQ.

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IQOS is not risk-free and delivers nicotine, which is addictive. For adult use only.​