Your first steps with IQOS 3 MULTI​

Getting started with your IQOS 3 MULTI​

1. Check if your IQOS 3 MULTI is turned on by pressing the button for 1 second. Lights are showing at the bottom? You are ready to go. If not turn on the IQOS 3 MULTI by holding down the charger button for 4 seconds or charge your IQOS with the IQOS official AC Power Adaptor and cable.
2. Open the lid, gently insert a tobacco stick into the device, being careful not to twist.
3. Press and hold the button until you feel a vibration. When the light stops flashing and you feel your device vibrate twice, it's ready to use.
4. When the lights start pulsing and your device vibrates twice, it means that the time for IQOS 3 MULTI has almost expired.
5. When the light turns off, your IQOS experience is over. Remove the tobacco stick and recharge your device, so it's ready for next time.

Charging your IQOS 3 MULTI​

1. Press the button to check the battery level. The bar light at the bottom will show you how much power your IQOS 3 MULTI has left.
2. If it's out of charge, plug it into a wall outlet using the IQOS cable and AC power adaptor. The bar light will pulse to tell you it's charging.
3. When you see the full bar light, your device is ready to use again

Cleaning your IQOS 3 MULTI​

1. Wait for your IQOS 3 MULTI to cool down then slide the cap off.
2. Take the cap off of your IQOS 3 MULTI. Tap the MULTI to free any loose tobacco. Take the lid off of the cleaner. Gently insert the cleaner into your IQOS 3 MULTI and twist two or three times before carefully removing it.
3. Clean your device using the cleaning sticks as often as you can. Remember to avoid the blade, and don’t forget to clean the cap top to bottom too. A cleaner device makes for a better taste experience. It’s as simple as that.

Tips from us, to you​

iqos multi

Inserting your tobacco sticks correctly every time​

Nobody wants a damaged device, that’s a given. So when inserting your tobacco stick into your IQOS 3 MULTI, don't twist or force it in.

See tutorial
iqos multi

Keeping on top of your battery power​

Charging your IQOS 3 MULTI Pocket daily is the best way to make sure you're never without your IQOS device. Always use a wall outlet, and try charging it at the same time you charge your mobile

See tutorial
iqos multi

Starting up your IQOS 3 MULTI device​

Press and hold the button once, then release. Once the light stops flashing, it's ready to use. Pressing the button again may turn it off.

See tutorial

That’s not all. There’s more useful information in our IQOS 3 MULTI User Guide.​

Our IQOS 3 MULTI User Guide will let you delve deeper into how your device works and what it can do.
You need help? Contact us.
We are here to help you across multiple channels.​
Contact us on Viber.

Give us a free call on 0800 800 808.

Send us your query and we will respond within 24h on email.

Visit our Facebook page and chat with our expert.

Find answers to frequently asked questions. See FAQ.

Find an IQOS store here.

This product is not risk-free and delivers nicotine, which is addictive. For adult use only.​