NEW IQOS ILUMA

If you decide to buy IQOS ILUMA device, we share with you a few tips and useful information for support and possibility of replacing the device. 

We provide you with the support of the next level - always and everywhere

By purchasing IQOS ILUMA devices, you are determined to make a better choice and join the next level of a smoke-free world. That's why we provide you with active support at all times and at every step.

Accidents happen and breakdowns are possible, but don't worry, we're on the road to a better choice together, and it's always good to know that:

You can quickly replace the device in case of failure

If your IQOS ILUMA device has a system failure within the conformity period, we will simply replace your IQOS ILUMA with a new device. It is important to know that both the holder and the charger can be replaced separately.

Next-level assistance in any country

If you're on vacation or on a business trip and need help with your IQOS ILUMA device, don't worry, because you can replace it in different countries. IQOS currently has an official office in over 70 countries around the world. All you need to do is have an IQOS ILUMA device with you and you'll get all the help you need.

You have the option of replacing the device after serious physical damage

IQOS CLUB allows you to replace the device, even if it is a serious physical damage that affects the operation of the device. This replacement can be made once for 24 months from the date of purchase of the device.

In order to replace the IQOS ILUMA device, it is not necessary to bring a purchase certificate or other documentation, it is enough that your device is registered in the system.

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