Member gets member - terms and conditions

REFER A FRIEND – GENERAL TERMS AND CONDITIONS

GENERAL TERMS OF THE PROGRAM

As part of the “Refer a Friend” program, registered users of IQOS ILUMA, LIL SOLID, and VEEV ONE are invited to recommend these products to their adult smoker friends. The recommended products — IQOS ILUMA, LIL SOLID Ez, or VEEV ONE — can be purchased under a special offer at designated IQOS retail locations, through the consumer service (RCC), or via the website.

These General Terms and Conditions of the “Refer a Friend” program apply to both the person making the recommendation (hereinafter referred to as the “Referrer”) and the person being referred (hereinafter referred to as the “Referred”), collectively referred to as the “Participants.”

Philip Morris Operations a.d. Niš, as the organizer, reserves the right to suspend, terminate, or modify the General Terms and Conditions of the “Refer a Friend” program at any time and for any reason. Any benefits acquired in accordance with the Terms and Conditions prior to such changes, suspension, or termination will be honored.

Information About the “Referred” Person:

By participating in the “Refer a Friend” program, the Referred person agrees that Philip Morris Operations a.d. Niš may, at its discretion, share their phone number and the status of the referral code with the Referrer’s account. Additionally, the Referrer acknowledges that the Referred person may independently refer to them and use their referral code to take advantage of the program benefits.

The term “Code” in these terms refers to either a unique combination of letters and numbers provided to Referrers via a message from the program organizer, or the registered phone number of the Referrer.

Philip Morris Operations a.d. Niš will not share any other details beyond those specified. If the Referred person does not wish for the Referrer to receive this information, they should refrain from purchasing IQOS ILUMA, LIL SOLID Ez, or VEEV ONE under the special offer using the referral code. In that case, participation in the “Refer a Friend” program will not be realized.

1. Eligibility

Participants must be over 18 years of age and smokers, or users of IQOS ILUMA, LIL SOLID Ez, and/or VEEV ONE devices. Participants must be residents of the Republic of Serbia, which may be verified by presenting an ID card to sales staff upon request. Participants must be real individuals.

To qualify as Referrers, individuals must:

•    Be registered users of IQOS ILUMA, LIL SOLID Ez, or VEEV ONE devices.

•    Additionally, Philip Morris Operations a.d. Niš may select specific consumer groups to include in the program.

2. Benefit for Referrers Who Are Registered Users of IQOS ILUMA, LIL SOLID Ez, and/or VEEV ONE Devices Under Their Name, i.e., IQOS CLUB Members

For each successful referral, Referrers will receive a certain number of IQOS CLUB points — applicable only to IQOS CLUB members, i.e., individuals who own at least one IQOS ILUMA, LIL SOLID Ez, and/or VEEV ONE device registered to their profile.

The type and value of the reward may be defined within each active campaign and is subject to change without prior notice.

General Terms of Participation in the IQOS CLUB Program:

The Referred person becomes eligible to participate in the program under the following conditions:

•    The Referrer must own at least one IQOS ILUMA, LIL SOLID Ez, or VEEV ONE device registered to their profile.

•    The Referrer shares their unique referral code received from the program organizing team.

•    The Referred person must present the referral code or the Referrer’s phone number at the time of purchasing an IQOS ILUMA, LIL SOLID Ez, or VEEV ONE device, thereby gaining access to a special device price.

•    The Referred person must not already be a registered user of IQOS ILUMA, LIL SOLID Ez, or VEEV ONE.

•    The Referred person must register at the time of purchase, in accordance with the rules for purchasing IQOS ILUMA, LIL SOLID Ez, or VEEV ONE under the special offer and first-time registration.

•    The referral code presented by the Referred person must be valid, which will be verified in the system at the time of presentation.

•    The Referrer and Referred must always be different individuals.

•    After using the special offer, the Referred person becomes a member of the IQOS CLUB (as a device user) and gains all rights associated with their respective status level within the club.

A referral will be considered successful when all the above conditions are met and the purchase is completed.

The Referred person will receive a special offer during their first purchase and registration of an IQOS ILUMA, LIL SOLID Ez, or VEEV ONE device.

The Referrer may use their referral code up to 20 times in total during one calendar year — meaning they can refer up to 10 different friends for IQOS ILUMA or LIL SOLID Ez, and 10 different friends for VEEV ONE.

The referral code remains valid until the referral limit is reached as described above.

If the user exceeds the allowed referral limit per category — i.e., more than 10 referrals for IQOS ILUMA or LIL SOLID Ez and/or more than 10 referrals for VEEV ONE — the code will be deactivated before the full limit is used across device types.

The “Refer a Friend” program is intended for personal, non-commercial use only.

Philip Morris Operations a.d. Niš will confirm that Participants have earned the bonuses outlined in the program terms, provided it independently verifies that all conditions have been met.

The prices of products available through the Referrer’s code are determined by the Retailer.

Philip Morris Operations a.d. Niš reserves the right to examine compliance with the General Terms at its sole discretion.

3. Sharing the Referral Code

The Referrer must not share or publish the referral code in a manner or on platforms where there is no reasonable basis to assume the audience consists of adult smokers or users of IQOS ILUMA, LIL SOLID Ez, or VEEV ONE - the intended recipients of the referral code.

The Referrer may share their referral code in any way they choose, as long as the communication can be characterized as personal.

Advertising or mass promotion of the referral code is strictly prohibited and will result in immediate exclusion from the program.

The Referrer agrees to indemnify and hold harmless Philip Morris Operations a.d. Niš, its directors, shareholders, employees, agents, and affiliates from any claims arising from unauthorized sharing of the referral code.

4. Other

The Referrer independently decides whether to recommend the products based on their personal experience with the devices and is not considered a representative of the organizer. The organizer does not authorize or instruct the Referrer in any way regarding how to make the recommendation.

Communication between the Referrer and the Referred is personal and not monitored by the organizer.

The Referrer is solely responsible for how they present the products and must comply with all applicable laws, including regulations on advertising, personal data protection, and prohibition of misleading communication.

The organizer is not responsible for the content, accuracy, or legality of the communication between the Referrer and third parties.

The use of false identities, automated systems, spamming, or any manipulative tactics to obtain rewards is strictly prohibited.

Philip Morris Operations a.d. Niš reserves the right to investigate participation in the program to detect any abuse and take all necessary measures to prevent or eliminate such abuse.

The organizer reserves the right to disqualify participants who violate the rules or misuse the program, and to temporarily suspend or permanently terminate the program without prior notice.

In accordance with the rules of the “Refer a Friend” program, PMOP has the right to exclude a participant once they reach the limit of 20 referrals — 10 for IQOS ILUMA/LIL SOLID Ez and 10 for VEEV ONE.

The “Refer a Friend” program is governed by Serbian law. In case of any dispute, the Basic Court in Niš shall have jurisdiction.

The “Refer a Friend” program is organized by Philip Morris Operations a.d. Niš, Bulevar 12. februara 74, Niš, Serbia.