IQOS VEEV

"Unique IQOS VEEV MESH heating technology hosts a German-made MESH™ heater. 

Unlike wick and coil e-cigarettes, the MESH™ heater remains in constant contact with the e-liquid, which enables taste consistency every time. 

In addition, the unique “low liquid detection” technology prevents to experience overheating or burnt taste (dry puffs). It automatically turns off the device when there is almost no liquid remaining in the VEEV pod."

"IQOS VEEV is designed to be a safe electronic device, when used in accordance with the instructions in the user guide. 

The IQOS VEEV battery is certified according to ISO standards featuring multiple protections to prevent electrical issues. "

No, IQOS VEEV does not produce smoke because there is no combustion or burning involved. It vaporizes a nicotine containing liquid to create an inhalable aerosol. 

This product is not risk free and contains nicotine, which is addictive.  For more risk information, click here [add link to Important Information on the website]

"IQOS VEEV is our advanced vaping device that delivers taste consistency every time. 

It features a unique MESH™ heating technology designed in Switzerland and backed by over 6 years of rigorous scientific research and development.

IQOS VEEV enables you to customize your vaping experience through the IQOS app and enhances your vape experience with our unique on-demand features including the vaping session customization function to manage the number of puffs or time of each vaping session, and the responsive draw that adds subtle vibrations when you draw

IQOS VEEV is easy to use. Simply swap flavours and enjoy. There’s no refilling, no mess, and no lingering flavour aftertaste from one pod to another. The device is available in five different colours: Velvet Grey, Brilliant Gold, Lucid Teal, Copper Rose, Marine Blue.

IQOS VEEV is an alternative for adults who would otherwise continue to smoke or use other nicotine products.  It is not for people who have never used tobacco or nicotine products or who have quit using tobacco and nicotine products.   

IQOS VEEV and VEEV pods are not for minors.  This product is not risk free and is addictive.  For more risk information, click here  

"No.  IQOS VEEV is not a smoking cessation device or an alternative to quitting smoking.  

If you are concerned about the health risks of smoking, your best option is to quit smoking or nicotine containing products use altogether. "

"Our unique MESH™ heating technology is backed by over six years of rigorous scientific research and development. 

Unlike wick and coil e-cigarettes, the MESH™ heater remains in constant contact with the e-liquid, which enables taste consistency every time.

In addition, the unique “low liquid detection” technology prevents to experience overheating or burnt taste (dry puffs). It automatically turns off the device when there is almost no liquid remaining in the VEEV pod."

Prepare:
Remove the seal tab from the VEEV pod and insert the VEEV pod into your device. A quick vibration will confirm that the VEEV pod is correctly inserted.
Turn ON:
Press the button for 1 second to turn on the device. Once the lights stop pulsing, they will become constant white and show the battery level. You can start vaping.
Vape:
You do not need to press the button to vape. The LEDs will stay ON when the device is ON, indicating the current battery level.
Turn OFF:
Manual mode: press the button for 1 second until the device vibrates and lights turn OFF.
Automatic mode: if IQOS VEEV device is unused for 3 minutes, it will automatically turn OFF to save battery.

IQOS VEEV and VEEV pods are not for minors.  This product is not risk free and is addictive.
For more risk information, click here.

How do I check the battery charge level on IQOS VEEV device?
IQOS VEEV features 4 battery level indicators so you know when it is time to charge.

You can easily check the charge level of the device when you turn it ON. The white lights on the side of the device will indicate the current battery level.

When the battery is empty, the lower white light will blink for a few seconds before turning OFF.

For new battery
It takes less than 35 minutes to fully charge your IQOS VEEV from an electrical outlet when using the IQOS™ AC power adaptor
The device will vibrate when it is connected, and the white blinking LED will indicate that charging is in progress.
When the device is fully charged, the white light will briefly switch ON and fade out.
You can charge IQOS VEEV using the IQOS™ AC power adaptor, USB cable or IQOS Charging Dock.
Note: it is possible to vape while charging and you can charge IQOS VEEV with the Sleeve on the device.

For old battery
It takes less than 30 minutes to fully charge your IQOS VEEV from an electrical outlet when using the IQOS™ AC power adaptor
The device will vibrate when it is connected, and the white blinking LED will indicate that charging is in progress.
When the device is fully charged, the white light will briefly switch ON and fade out.
You can charge IQOS VEEV using the IQOS™ AC power adaptor, USB cable or IQOS Charging Dock.
Note: it is possible to vape while charging and you can charge IQOS VEEV with the Sleeve on the device.

For new battery
An IQOS VEEV full charge lasts for a whole day*, so you can enjoy your experience without worrying about running out of battery.
It takes less than 35 minutes to fully charge your IQOS VEEV from an electrical outlet when using the IQOS™ AC power


For old battery
An IQOS VEEV full charge lasts for a whole day*, so you can enjoy your experience without worrying about running out of battery.
It takes less than 30minutes to fully charge your IQOS VEEV from an electrical outlet when using the IQOS™ AC power
*For markets with new battery: based on average of 220 puffs/day. Individual vaping patterns may vary.
*For markets with old battery: based on average of 145 puffs/day. Individual vaping patterns may vary.
*For markets with both batteries: based on average of 145 puffs/day. Individual vaping patterns may vary.

The responsive draw is a unique feature that enhances the sensorial experience through the subtle vibration on your lips while you puff. The vibration reflects the strength and the duration of your draw.

You can activate or deactivate it to fit your individual preferences, or even personalize this vibration using the IQOS app, selecting from 5 sensory features.

To turn ON/OFF this feature, quickly press on the button during the draw or set your preference in the IQOS app.

The responsive draw feature has very low energy consumption, with little impact on the number of puffs/charge*. 


*Measured with default vibration profile (allegro) and regular vape cloud size. Individual puffing patterns may vary. 

The vape cloud size function enables you to choose between two vape cloud sizes (amount of vapour generated): regular or reduced. You can now adjust cloud size via the IQOS app or via your IQOS VEEV device.

DDouble press the button on your IQOS VEEV device to enter Vape Cloud Size mode selection to adjust cloud size to your preference, double pressing on the button again to choose between size options.
Your IQOS VEEV device will automatically exit Vape Cloud Size mode selection 5 seconds after the last double button press, or during a draw.

IQOS VEEV device features a transparent window on the pod for easy e-liquid level check.

If the level is too low, the device will not start and will signal it by the blinking upper white light for a few seconds. Then it will switch OFF.

This is designed to prevent overheating and burnt taste.

Simply replace with a new VEEV pod. A blinking light might appear to indicate that the inserted pod is initializing. It will be ready to use when the light stops to blink. 

IQOS VEEV is equipped with a smart digital control to signal that the pod is almost empty.

If, during usage, the pod is getting almost empty, the upper light of the device will blink for a few seconds and the device will automatically turn OFF

This is designed to prevent experiencing overheating and burnt taste.

In this case, simply replace your VEEV pod.

The pod is ready to use once the light stops blinking to indicate the pod has completed initialising*  

*If you change the VEEV pod immediately, you may need to wait for up to 25 seconds for the system to re-initialize the new VEEV pod 

Press the button for approximately 10 seconds and release.
A few vibrations and blinking lights will confirm the reset of your IQOS VEEV device.

If you want to start the new experience, your IQOS VEEV device will be already ON.

Yes. You can easily change the pod at any time and on the go. What’s more, there is no flavour aftertaste from one pod to another.

To remove: hold the VEEV pod and, without twisting, pull it away from the device.

IQOS VEEV will automatically switch OFF when the VEEV pod is removed. You don’t need to turn OFF your IQOS VEEV device beforehand.

Only use a dry cloth to clean the mouth end of the pod and the contacts of device and the pod

Droplets/traces of liquid that are visible on the cartridge or mouthpiece, which may occur during unpacking or usage, should  be wiped off with a clean dry cloth before use.

Importantly neither IQOS VEEV, AC Power Adaptor or USB Cable should be exposed to any liquid. Do not touch them if they become wet or have been immersed in any liquid.

Do not use this product if the VEEV pod is damaged, tampered with, broken, or leaking.
In case of contact with leaking e-liquid from VEEV pod, wash the affected area immediately with soap and water.

If you have issues starting the device, there might be several reasons:
· The device is not charged
· You might have forgotten to remove the seal tab from the VEEV pod
· You press & hold the button during vaping
· There is no liquid left in the VEEV pod
· Device malfunction
· VEEV pod leaks

If your device is not starting, please, check the following:
1. Charge your device with the IQOS AC power adaptor
2. Ensure you have removed the seal tab and re-insert the pod
3. To start the experience, press the button only once and do not hold the button while vaping.
4. Ensure the VEEV pod has e-liquid in it. If not, replace with a new pod.
5. Check if VEEV pod is fully clipped. Detach and re-insert it again.
6. In case the pod leaks, thoroughly clean the connector areas of the device and the pod before inserting it back to the device. Then, introduce a corner of a tissue in the pod slot (mouth piece) to clean for any e-liquid droplet that may collect there.
7. Reset your device by pressing the button for 10 seconds.

The device can show 1-4 white lights, 1 red light and 1 blue light (Bluetooth connection).

· Blinking upper white light indicates either low e-liquid detection in the VEEV pod or the pod is not detected / not correctly inserted. Please, ensure you removed the seal tab prior to insertion.

· Blinking lower white light indicates low battery. Please, recharge.

· All lights blink white twice and switch off indicates that the device is outside operating temperature (0 to 40 °C). Simply bring it back within this range.

· Top and bottom lights remain white for several seconds once you try to turn it ON indicates that your device is locked through the IQOS App. Please, unlock your device in the IQOS App. 

· Blinking bottom red light indicates device error.  Please, reset the device. If this does not solve the issue, please, contact Customer Care support.

• No lights may indicate:
- The device is OFF
- The battery is fully discharged
- Pod is not inserted
- Time out (3 min). The device has automatically switched OFF
 
•- All lights slowly blinking
- You changed your VEEV pod immediately after vaping and the initialization of the new VEEV pod is taking several seconds to complete.
- Once the lights are solid white, you can start vaping again.

In the event of any issue, please reset your device:
1. Press the button for 10 seconds, then release
2. A few vibrations and blinking lights will confirm the reset of the device
3. If you want to start the new experience, IQOS VEEV device will be already ON I

If the above reset procedure does not resolve the issue, please, contact our Customer Support via:
o phone:  [Market specific CSC phone number+ opening hours]
o e-mail:  [Market specific contact address if applicable]
o other channels: if applicable

For any assistance, please, contact our Customer Care:
By phone: 0800 800 808 / mon-sat: 9-21h; sun: 10-18h
By email: contact.rs@iqos.com
Other channels: Viber, Facebook, Live chat, Webpage