Tobacco Sticks Common Issues and Troubleshooting

Support FAQ Tobacco Sticks Common Issues and Troubleshooting
Support FAQ Tobacco Sticks Common Issues and Troubleshooting
The law does not require that the amounts of nicotine, tar and carbon monoxide to be indicated on packs of tobacco sticks. Each type of tobacco sticks has approximately the same level of nicotine as the average cigarette, when tested under the same conditions as for cigarettes, in accordance with ISO standards. When using IQOS, carbon monoxide is not produced above environmental levels. IQOS heats tobacco and produces tobacco vapor that is significantly different from tobacco smoke.
All materials used in Philip Morris smoke-free products have been tested and confirmed for their intended use and testing of the PLA filter, when heated did not reveal anything questionable.
During the use of IQOS, the PLA filter changes color and its appearance (i.e. hardens after consumption). This is the natural reaction of this material to heating during which heat is absorbed. The filter does not affect or contribute to the harmfulness of tobacco vapor.
The central part of the filter in tobacco sticks have products is made of polylactic acid (PLA), a biodegradable polymer film that is wrapped in non-porous sheets made of cellulose fibers which are then bent in such a way to cool the tobacco vapor as efficiently as possible. PLA is one of the most widely used biopolymers in the world, obtained from corn starch or sugar cane and has been used for medical purposes for years.

There is real tobacco in the tobacco sticks, to which glycerin and water are added.

Information on tobacco sticks products is public, and can be found at the following website:

Yes, IQOS tobacco sticks contain nicotine, which is addictive. Nicotine is naturally present in tobacco. It is released in the vapor that is generated during the IQOS usage.
The taste of IQOS is different from cigarettes because tobacco is heated rather than burned. By heating the tobacco, the true taste of the tobacco is released. IQOS Tobacco sticks are made from a specially selected blend of tobacco in order to provide tobacco taste and satisfaction that replicates as much as possible what adult smokers expect.
The tobacco sticks are designed specifically for the IQOS devices. They have an optimal length, diameter and design for the IQOS Holder.
Tobacco sticks are designed for the same duration and number of puffs as cigarettes.
The heating phase of an IQOS device lasts a maximum of six minutes, after which it switches off automatically. During this time, you can pull on the tobacco stick. The possible duration of use always depends on the individual consumption behaviour. The more intensive the consumption (the draw behaviour), the shorter the duration of use.
If you do not take a drag on the tobacco stick, the IQOS device also switches off after approx. six minutes. The used tobacco stick can then no longer be used.

Low aerosol it might be caused by an accumulation of tobacco residues or dirt. please follow these to perform cleaning for your device: 

- Always use IQOS original cleaning tool and sticks

- Clean your holder, holder cap, and connectors between your holder and the pocket charger

- Change your holder cap every 6 months

- Watch the tutorials to learn how to clean your device on our get support

If you cannot insert your tobacco stick int the holder, please follow the below steps checking if:


- there is no tobacco residue left in the Holder.

- the heating blade is cleaned regularly: Watch the tutorial to learn more details on how to clean your IQOS device on our get support

- the Holder cap is fully closed.

- the tobacco sticks were not exposed to a humidity or high temperature.

- the tobacco sticks were kept in a dry place to prevent the tobacco mix from sticking together

- if the cap is not sitting tightly on the Holder, then try a different Holder or cap

If you accidentally insert a tobacco stick the wrong way round the holder, switch on the device to let the blade heat up to soften the filter and make it easy to remove without damaging your IQOS. Please remember to always pull up your cap before removing the stick. If the problem couldn’t be resolved in this manner, then please contact an expert in an IQOS Store nearby.

No, tobacco sticks has been specifically designed for use with IQOS. Tobacco sticks should never be lit with a match or lighter and are designed to only work with the IQOS™ Holder. The electronic Holder heats and not burns the tobacco in the tobacco stick, therefore does not produce ash.

If your tobacco stick is damaged, do not use or try to insert into the holder as it might damage your device. Visit nearest IQOS zone and our experts will help you.
This product is not risk-free and delivers nicotine, which is addictive. For adult use only.​