How to Order an IQOS Device?

Support FAQ How to Order an IQOS Device?
Support FAQ How to Order an IQOS Device?
After choosing the product, select the quantity you want and then «Add to cart». A message will appear to let you know that the product you selected has been added to your cart. By selecting "Continue shopping", you can continue with your purchases, while selecting "Proceed to order", you can proceed with the purchase. If you mistakenly entered a product into your cart, select "-" icon under the single product. If you have incorrectly entered the quantities, use the arrows next to the product to modify them, then select «Recalculate»: in this way your cart will be updated automatically.
If you have a discount code, you can enter it on the shopping cart page in the section "Enter promo code” and click Apply: a message will appear to inform you of the correct entry. To proceed with the ordering, select "Checkout". Enter your details and your shipping address and delivery method you want to use. After that select the payment method. To conclude the order, click on «Continue». At this point you will be directed to the final page with a summary of your data.
Afterwards, you will receive an email with the summary of the order. If not received, try checking in the Spam/Junk folder.

In order to place an order on, you must be a registered user. You can register directly on our website, in the "Sign in / Register" section, by selecting "Register". Before the registration, you will receive an SMS on your phone number with a code to continue. Once you enter your details, you can start your purchases and take advantage of many special offers.


If you already have an IQOS account, instead, it will be sufficient to click on "Login", then enter the email address and password defined at the time of registration.


Forgot your password? Click on "Forgot your details?" To receive an email that will allow you to create a new one. However, you can always login with your phone number and the code you receive.

If you want to change or cancel your order, please contact our Customer Service 0800 800 808. If not, please refuse to accept the package upon delivery.
This product is not risk-free and delivers nicotine, which is addictive. For adult use only.​