SERVICE AND SUPPORT

Support FAQ SERVICE AND SUPPORT
Support FAQ SERVICE AND SUPPORT
All IQOS products ordered through our Online Store are delivered to you free of charge at your home address. Our agents will do everything possible to get the shipment to you as soon as possible.

Our agents are here for you, you can easily contact us:

- Free call 0800800808
- Facebook IQOS Srbija
- Live chat on our web site
- E-mail contact.rs@iqos.com
- Viber https://iqos.buzz/2RmtOt6 

Opening hours:
Monday - Saturday: 09:00 - 21:00
Sunday: 10:00 - 18:00

As we face this difficult situation that has affected the lives of all of us, we need to change many of our usual habits and activities. Due to these extraordinary circumstances, IQOS outlets in shopping malls are temporarily closed, while others will work part-time. Please check their status here before any visit https://rs.iqos.com/en/stores
Wipe the outside of the charger, holder and associated accessories with a wipe containing 62-71% ethanol. Dispose the used wipes in the bin. Next, thoroughly clean the inside area of the holder surrounding the blade and the whole cap with the dedicated IQOS Cleaning sticks, which are already soaked in a special alcohol-based solution.
Please contact our IQOS customer care team and our colleagues will help you. Our dedicated contact center is here for you: 0800 800 808 contact.rs@iqos.com
To join, you must be a registered IQOS user.
Please contact Customer Care or visit our IQOS zones. E-MAIL Send us a message at: contact.rs@iqos.com PHONE 0800 800 808 Monday - Saturday: 09:00 - 21:00 Sunday: 10:00 - 18:00
Sure, visit your nearest IQOS zone for more information.
Some of our registered users might be invited to participate in regular surveys. These surveys are ran by a research company, and if you have any questions or issues, easiest way to get support is to contact directly that company via email iqosrs@iopinionforum.com
This product is not risk-free and delivers nicotine, which is addictive. For adult use only.​