Any white light indicates that the device performs various operations, like charging, re-initialization, ready to use, fully charged, etc.

Any red light indicates that there is a device error or device that operates outside its operating temperature (0 - 50°C). Please, perform a reset of your device and try again.

Still no luck? Please contact Customer Care

By phone: 0800 800 808

By email:

Learn more: First steps with IQOS 3 Multi.

You can easily reset your IQOS 3 MULTI device by pressing and holding the Button for 10 seconds and then releasing.

The lights will fade in and out to confirm a reset.

Learn more: Troubleshooting IQOS 3 Multi.

The IQOS 3 MULTI device does not require a full charge to work. If the device is fully charged you may use it for up to 10 back-to-back sessions without recharging.
It takes approximately 75 minutes to fully charge the IQOS 3 MULTI from an electrical outlet. Only charge IQOS 3 MULTI device using supplied AC Power Adaptor and USB cable.
You can easily check the charge level by following these simple steps: 1. Press IQOS 3 MULTI Button for 1 second 2. The Battery Status lights will turn on and indicate the level of charge
IQOS 3 MULTI is designed to work in a range of temperatures between 0℃ and 50℃.
IQOS 3 MULTI vibrations are activated in the following situations: - At the start of heating (once you press the Button to start) - When the experience is nearly complete (30 seconds prior the end)
This product is not risk-free and delivers nicotine, which is addictive. For adult use only.​