Track Order: How to Find IQOS Order Number and Check Order Status

All IQOS products ordered through our Online Store are delivered to you free of charge at your home address. Our agents will do everything possible to get the shipment to you as soon as possible.

Once your order has been packed and dispatched for delivery, it will be added to the “My Orders” section of your account. After product dispatch, you’ll receive shipping confirmation with a shipment number and a link to view the current status of your shipment, to track your IQOS order.

your order has been packed and dispatched for delivery, it will be added to the “My Orders” section of your account. 

Also, customers will receive an order confirmation email where they can find the order number. 

You can track your order status in 'My orders' on your user profile.
Also, once the courier takes your order, you'll be informed about the time of delivery and delivery attempts.

On the day when the parcel is to be delivered, Customers will receive a shipping confirmation email from our delivery partner with delivery time.

• How to order your IQOS

• How to register your IQOS device

• IQOS warranty and replacements