IQOS 3 DUO

IQOS ProtectPlus™ introduces a number of improved features related to design and technology to redefine the concept of protection and reliability of IQOS 3™: • robust outer shell improves shock resistance of the device • new side door opening tested to guarantee reliable device performance • new technology provides longer battery life • electronic chamber* of your IQOS 3™ Holder has been redesigned for improved device reliability * Electronic chamber refers to the area of the IQOS™ Holder, where the electronic elements are located.

Like any other electronic device (like your mobile phone), the IQOS device also needs to be upgraded to newer software versions that enable better performance of your device. 

 

The newest, upgraded version of IQOS 3 DUO software enables stable performance. Now you can check by yourself if your IQOS device needs upgrading and if it does upgrade it without going to the IQOS zone. For more information click here. 

 

There are two ways to access the IQOS website for registration: with NFC tap or QR code: 1. Registration by using NFC Tap: o tap your smartphone on the device’s door to open the web interface on your phone’s screen o fill in the required information to register. Note, that the device’s serial number is automatically populated. 2. Registration by using QR code: o scan QR code on the device packaging (the folio inside the packaging that contains user documents) to open the web interface o take a picture of the label on the packaging to capture the serial number of your device o device’s serial number is automatically populated. If not, please take a picture of the label outside the packaging box to capture the serial number of your device o fill in the required information to register your device

NFC stands for Near-field communication (NFC). It enables two electronic devices, your IQOS device, and your phone, to communicate by bringing them within 4 cm of each other. In IQOS, we use this technology to offer simplified access to the digital experience (IQOS website) to iOS users or users who do not wish to download IQOS Connect App. It allows for simplified user/device registration, easy device onboarding to quickly learn how to use your IQOS. Just in one tap you will get access to your key needs – quickly find the nearest IQOS store, contact customer care, access IQOS online store, and many more.

If your phone hosts an NFC chip, just activate your NFC in your phone’s settings menu. The two devices will connect automatically when you bring them close to each other (less than 4 cm apart) and IQOS webpage will open. That’s it.

IQOS 3 DUO is designed to work in a wide range of temperatures, but tobacco stick tastes best when the device is used between 0°C and 50°C.

IQOS 3 DUO Holder vibrations are activated in the following situations: - At the start of the heating (once you press the Holder Button to start) - one vibration - When the device is ready to be used – two vibrations - When the experience is nearly complete (30 seconds prior to the end) - two vibrations - When the experience is nearly complete (30 seconds prior to the end of the tobacco session) - two vibrations

IQOS 3 DUO enables to have two consecutive uses without Holder recharge. They will be indicated by the two white LED lights on your Holder and Pocket Charger. Once you have finished the first use, there will be only one light left, i.e. 2 LEDs on – 2 uses ready, 1 LED – 1 use. If you need the second use right away, your Holder is instantly ready for it. If you do not need the second use right away, simply put the Holder back in the Pocket Charger for a quick recharge to have 2 uses back again. In most cases, you can charge Holder back to at least one experience faster than Holder.

You can check the Holder status (how many uses are available without recharge) in two ways – either on the Holder itself or on the Pocket Charger: To check the status on the Holder: - Press & release the Button of the Holder: - 2 lights – ready for two uses - 1 light – ready for one use - No light – Holder not charged To check the Holder status on the Pocket Charger: - Press & release the Pocket Charger Button - 2 lights – ready for two uses - 1 light – ready for one use On IQOS 3 DUO P. Charger On IQOS 3 P. Charger* * For those customers who use a mixed version of IQOS 3 DUO Holder in the IQOS 3 Pocket Charger. In some cases, it may be required to upgrade the firmware of IQOS 3 Pocket Charger to know when the Holder is ready for 1 use.

You can easily reset your IQOS 3 DUO device by pressing and holding the Pocket Charger Button for 10 seconds (until lights fade out), then releasing. All Status Lights will turn OFF, blink three times, and progressively fade-in, to confirm the RESET.